Privacy Policy

To Protect Your Data
aqe999's Commitment

Your personal information is a trust placed with us. aqe999's Privacy Policy makes it clear — what data is collected, why it's collected, and how it's kept completely safe.

Last Updated: January 2026
SSL-Encrypted Protection
Full Policy in Bengali

Notice: This Privacy Policy applies to the use of the aqe999.net website and its associated services. By using the site, you consent to this policy.

1Introduction and Applicability

aqe999 One of Bangladesh's most popular online gaming platforms. We believe your privacy is a fundamental right. This Privacy Policy explains how aqe999 collects your personal information, how that information is used, and how we keep it secure.

This policy applies to the aqe999.net website, mobile app, and all associated services. When you register, log in, or use any feature on our platform, you automatically agree to this Privacy Policy. Please read it carefully before creating an account.

Aqe999's Privacy Policy is written in plain, straightforward language — no confusing legal jargon. Our goal is to ensure every user is fully informed about how their data is handled.

2What Information We Collect

aqe999 Two types of data are collected — information you provide directly and information collected automatically.

Information you provide:

  • Full name, date of birth, and National ID number (for KYC verification)
  • Mobile number and email address
  • Mobile Banking / Nagad / Rocket account number (for payment processing)
  • Username and password created at registration
  • Any information or complaints submitted through customer support

Automatically Collected Information:

  • IP address & device type
  • Browser type, operating system, and screen resolution
  • A log of which pages you visited on the site and for how long
  • Game play history and betting patterns
  • Login time, logout time, and session details
  • Information collected through cookies and similar tracking technologies

aqe999 never Your full bank card number or PIN is never stored. Sensitive payment information is sent directly to the payment gateway in encrypted form.

3How and Why We Use Your Data

aqe999 Your data is used only for specific, legitimate purposes. We outline each of those purposes clearly below:

Data Type Purpose of Use Legal Basis
Name, date of birth, NID KYC Verification & Identity Confirmation Legal Obligation
Mobile number, email Account verification, OTP delivery, support Contractual Requirements
Payment Account Deposit and withdrawal processing Contractual Requirements
Game history, betting logs Dispute resolution and fraud prevention Legitimate Interest
IP address, device information Security Monitoring and Abuse Prevention Legitimate Interest
Browsing behavior Personalized experience and relevant offers Consent

Aqe999 also uses your data to improve service quality, identify technical issues, and promote responsible gaming. We do not send any promotional messages without your consent.

4Data Sharing and Disclosure Policy

aqe999 Your personal information is never sold to third parties. However, limited data may be shared in specific circumstances:

  • Payment providers: Necessary information is shared with Mobile Banking, Nagad, or Rocket to process transactions.
  • Game software providers: Only minimal data is shared with licensed gaming software companies required to operate the games.
  • Legal Authorities: Data may be disclosed when required by a court order or government investigation.
  • Anti-fraud organizations: To prevent money laundering and suspicious activity.
  • Technology partners: Cloud hosting and cybersecurity service providers, bound by strict confidentiality agreements.

Before sharing data with any third party, aqe999 ensures they follow the same standards of privacy and security. Any partner that fails to meet these standards will have their partnership terminated.

5Cookies & Tracking Technology

aqe999 Cookies are used to enhance your browsing experience on the website. They are small text files stored in your browser.

  • Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
  • Performance cookies: Used to analyze which sections of the site are most frequently used.
  • Functionality cookies: Helps remember your preferred language and settings.
  • Marketing Cookies: Used to show relevant promotions and offers (only with your consent).

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some site features.

aqe999 does not use any third-party ad network cross-site tracking cookies. Our tracking is strictly limited to our own internal site analytics.

6Data Security Measures

aqe999 Industry-leading technology is used to protect your data. Our security framework operates across multiple layers:

  • 256-bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
  • Database encryption: Stored data is protected with AES-256 encryption.
  • Two-factor authentication (2FA): An additional layer of security when logging into your account.
  • Firewall and DDoS protection: To prevent unauthorized access and attacks on our servers.
  • Regular security audits: Third-party cybersecurity experts regularly audit and test our systems.
  • Staff Training: All aqe999 staff are trained in data protection and bound by confidentiality agreements.

That said, no online platform can guarantee 100% security. If you notice any suspicious activity, please notify our support team immediately.

7Data Retention Period

aqe999 Your data is retained only for as long as necessary. The retention periods for each data type are outlined below:

  • Account Information: For the duration the account is active, and for 5 years after closure.
  • Transaction History: A minimum of 7 years as required by law.
  • KYC Documents: Up to 5 years after account closure.
  • Game logs and betting history: Up to 3 years in the active database, then moved to archive.
  • Support Conversations: 2 years.
  • Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.

After the retention period, data is securely deleted or anonymized.

8Your Rights

Under aqe999's Privacy Policy, you hold several important rights over your personal data:

Over Your Data Your Rights

Aqe999 gives you full control over your own data

Right to Access Data

You can request a full copy of all the information we hold about you.

Right to Correct Data

You can contact support to request corrections to any inaccurate or outdated information.

Right to Delete Data

You have the right to request deletion of data that is not subject to legal retention obligations.

Right to Restrict Processing

You can request that the use of your data be restricted to specific purposes.

Right to Data Portability

You have the right to receive your data in a machine-readable format.

Right to Object

You may object to your data being used for marketing or profiling purposes.

To exercise these rights [email protected]-. We aim to respond within 30 business days.

9Protection of Minors' Data

aqe999-'s services are strictly for users aged 18 and above. We never knowingly collect personal information from minors.

If we discover that anyone under 18 has created an account on our platform, we will immediately close that account and delete all associated data.

If you believe a minor is using our platform, please [email protected]-. We'll take immediate action.

10Policy Changes and Updates

aqe999 This privacy policy may be updated from time to time. Revisions may be made due to legal changes, technological developments, or changes to our services.

If there are significant changes, we will:

  • We will send an SMS notification to your registered mobile number
  • We will notify you of the changes by email
  • We will display a notice on the site's homepage
  • We will provide at least 7 days' notice before any changes take effect

Continued use of the site after changes are made will be taken as your acceptance of the updated policy. If you do not agree, you may request to close your account.

11Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our Data Privacy Team:

  • Email: [email protected]
  • Response Time: Within 30 business days
  • Language: Support is available in both Bengali and English

Please read this Privacy Policy in full before contacting us. Most questions are answered here. That said, if you still need help, we're always ready to assist.

Why aqe999-'s privacy policy is separate

We don't just make promises — we back them up

Military-Grade Encryption

Aqe999 uses 256-bit AES encryption — the same technology relied on by the world's leading banks. Every piece of your data is fully protected.

We Do Not Sell Your Data

We never sell your personal information to third parties. Your data is used solely for the purpose of providing our services.

Full Transparency

We are transparent about why each piece of data is collected. There are no hidden agendas — you will always know exactly what your data is being used for.

Your Control

You have full control over your data — view, correct, delete, or transfer it at any time. Submit a request and we will take care of it.

Defined Retention Period

Your data is not kept indefinitely. Each type of data has a defined retention period — after which it is securely deleted.

Regular Security Audits

Our systems are regularly audited by independent third-party cybersecurity experts. Any vulnerabilities identified are addressed promptly.

Safe and Trusted

Keeping your data secure
Enjoy the Best Gaming Experience

Your privacy is our top priority at aqe999. Register with confidence and enjoy the best online gaming experience in Bangladesh.

SSL Secured
Data Is Not Sold
18+ Verified
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